Privacy policy

Privacy Policy

Last updated: August 20, 2025

We understand that your privacy and the security of your personal information are extremely important. This Privacy Policy explains how Office ‘R’ Us Ltd (“Company”, “we”, “our” or “us”), based in Lagos, Nigeria, collects, uses, discloses, and protects your information when you use our services. It also explains the choices and rights you have over the information we hold about you.

This policy applies whenever you use our products or services — whether by phone, online, through our website, via mobile, or when interacting with us on social media (our “Services”). It reflects our commitment to protecting your personal information and ensuring transparency.

Who We Are

Office ‘R’ Us Ltd is a registered business in Lagos, Nigeria. We operate this website and store, using Shopify as our e-commerce platform provider. Shopify enables us to provide you with a curated shopping experience while ensuring reliable order processing, payments, and secure data handling.

Information We Collect

We collect information about you in several ways, including when you register, place an order, contact us, or use our website. The types of information we may hold include:

  • Contact details: name, address (billing and shipping), phone number, email address.

  • Payment details: card information, bank details (if provided), and transaction records.
    Account details: username, password, and saved preferences (if you create an account).

  • Order history: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information provided by phone, email, live chat, or social media.

  • Device and usage data: IP address, browser type, device identifiers, and browsing behavior.

  • Marketing interactions: details on emails or offers you open, click, or respond to.

We may also receive information from trusted partners such as Shopify, payment providers, delivery partners, and analytics services.

How We Use Your Information

We use your personal information to:

  • Provide our services: process and deliver your orders, take payments, issue refunds, and handle returns.

  • Personalize your experience: recommend products, remember your preferences, and improve our website.

  • Marketing and promotions: send you relevant offers by email, SMS, or other channels (with your consent where required by law).

  • Customer support: respond to your inquiries and provide updates about your orders.

  • Fraud prevention and security: verify your identity, protect against fraudulent activity, and secure transactions.

  • Legal compliance: meet our obligations under Nigerian law, including the NDPR.

Sharing Your Information

We may share your personal data only when necessary, and always under strict safeguards:

  • With service providers: such as Shopify, payment processors, logistics, IT, and analytics partners.

  • For marketing (with consent): carefully chosen partners may help deliver promotions or advertising.

  • Legal and regulatory authorities: when required to comply with laws or respond to lawful requests.

  • Business transfers: if we merge, restructure, or sell part of our business.

  • With your permission: if you authorize us to share details (e.g., via social login or integrations).

Data Security & Retention

We apply appropriate technical and organizational measures to keep your information safe. While no system is entirely foolproof, we take every reasonable step to minimize risk.

We keep your information only as long as necessary — to provide our services, meet legal requirements, resolve disputes, and enforce our agreements.

Your Rights Under Nigerian Law

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your data (subject to legal or contractual obligations).

  • Object to marketing communications or withdraw consent.

  • Request transfer of your data to another provider (data portability).

To exercise your rights, contact us at Info@office-r-us.com.

International Transfers

As Shopify and some of our service providers are based outside Nigeria, your information may be transferred internationally. Where this happens, we ensure appropriate safeguards (such as contractual protections) are in place to protect your data.

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete the information promptly.

Complaints

If you are concerned about how we handle your data, please contact us at Info@office-r-us.com.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), the supervisory authority under the NDPR.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or business practices. Updates will be posted here with a revised “Last updated” date.

Contact Us

If you have any questions about this policy or your data rights, please contact:

Office ‘R’ Us Ltd
 14B Idowu Martins Street, Lagos, Nigeria
 📧 Info@office-r-us.com